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ClubFord • Vezi subiect - Serviciul Ford Suport
Cum stau cu service-ul, cum se comporta la achizitionarea masinii, la reparatiile in garantie
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Re: Serviciul Ford Suport

05 Mar 2008, 20:10

Din decembrie 2007 (3 decembrie mai exact), abia azi mi-au trimis garantia extinsa si cardul Ford Suport. Deci, dupa aproape 3 luni. Better late then never???!!!

Re: Serviciul Ford Suport

06 Mar 2008, 10:34

Eu am luat-o pe 17 octombrie 2007 de la Roadhill si cardul tot nu a sosit, au trecut doar aproape 5 luni. :))
Dar am fost asigurat ca imediat ce vine...., asta acum 2 luni.
Asteptare mareste placerea. =))

Re: Serviciul Ford Suport

06 Mar 2008, 11:02

@Escargot
Eu zic sa-i mai suni. Daca ii lasi in pace s-ar putea sa ti-l dea dupa ce expira garantia...

Re: Serviciul Ford Suport

06 Mar 2008, 12:01

Re: Serviciul Ford Suport

06 Mar 2008, 12:49

Stie cineva cat e contributia anuala pentru autovehicule Ford ce nu mai sunt in garantie? In cazul in care are cineva.

Re: Serviciul Ford Suport

06 Mar 2008, 13:34

Iata ce scriu cei de la Ford Romania pentru Ford Support:
"Posesori autovehicule Ford
Clientii care au achizitionat orice autovehicul Ford dupa data de 1 ianuarie 2006, de la orice distribuitor autorizat Romcar, primesc gratuit, pentru toata durata garantiei autovehiculului, programul de asistenta rutiera Ford Suport, acesta fiind inclus in pachetul de servicii oferit la livrarea autovehicului.
Daca esti un client mai vechi al retelei de distributie Romcar sau pur si simplu un posesor de Ford te poti adresa pentru inscriere oricarui distribuitor autorizat Romcar, beneficiind astfel de acest serviciu dedicat de asistenta rutiera.
Pentru toate autovehiculele inscrise in program, serviciile oferite sunt gratuite atunci cand avaria care a generat interventia de asistenta rutiera este acoperita de garantie.
Serviciile puse la dispozitia clientilor Ford prin programul Ford Suport si modul de derulare a acestora sunt detaliate in brosura Ford Suport inmanata clientului la livrarea autovehiculului sau la inscrierea in program.
In derularea acestui program este implicata intreaga retea de distributie a Romcar, toti distribuitorii fiind pregatiti sa ofere sprijinul tehnic necesar pentru rezolvarea cat mai rapida a defectiunilor prezentate de masinile transportate in service de catre echipajele Ford Suport.
Fiecare client beneficiar al serviciilor oferite prin Ford Suport va primi un card de identificare Ford Suport, personalizat cu datele sale si ale autovehiculului achizitionat. Acest card va fi eliberat la livrare pentru clientii noi sau la inscrierea in program, pentru posesorii de autovehicule rulate.
Afilierea la programul Ford Suport va fi confirmata de prezentarea cardului.

Tarife Locatie
TARIFE PROGRAM*
Tarif pe teritoriul Romaniei
10 euro taxa fixa de interventie + 0,3 euro/km (distanta se va calcula dus-intors)
Tarif in afara tarii
10 euro taxa fixa de interventie + 0,4 euro/km (distanta se va calcula dus-intors)
TARIFE SPECIALE**
Tarif pe teritoriul Romaniei
15 euro taxa fixa de interventie + 0,35 euro/km (distanta se va calcula dus-intors)
Tarif in afara tarii
15 euro taxa fixa de interventie + 0,4 euro/km (distanta se va calcula dus-intors)
TARIFE STANDARD***
Tarif pe teritoriul Romaniei
20 euro taxa fixa de interventie + 0,40 euro/km (distanta se va calcula dus-intors)
Tarif in afara tarii
20 euro taxa fixa de interventie + 0,6 euro/km (distanta se va calcula dus-intors)
Taxa de stationare
5 euro/ora
Toate sumele exprimate in Euro, nu contin T.V.A. si se vor transforma in lei la cursul B.N.R. din ziua interventiei.
*Autovehicule Ford inscrise in programul Ford Suport.
** Autovehiculele Ford neinscrise in programul Ford Suport
*** Alte marci auto
Pentru mai multe detalii, te rugam contacteaza:
- Centrul de Asistenta Rutiera, la urmatoarele numere de telefon:
021 410 70 70 (Romtelecom)
0726 299 996 (Vodafone)
0748 299 996 (Orange)
- Centrul Relatii Clienti al Romcar la numarul de telefon 021 311 11 14
- Orice distribuitor autorizat Ford "
Detalii despre taxe de inscriere probabil nu se dau decat telefonic. /:)

Re: Serviciul Ford Suport

06 Mar 2008, 13:51

Re: Serviciul Ford Suport

06 Mar 2008, 14:05

Pentru a beneficia de tarifele preferentiale, se plateste o taxa anuala. Pe mine ma interesa daca a mai facut cineva si la ce pret il duce anual.

Ca posesor de Ford, beneficiez de tarifele din planul al doilea (15 euro taxa de deplasare si 0.35 euro/km dus-intors). Asta pentru ca nu am Card Ford-Suport. Cei ce si-au luat masini dupa 1 ianuarie 2006 beneficiaza de Card Ford-Suport gratuit pe perioada garantiei. Dupa aceea devin clienti asemenea mie acum.

Re: Serviciul Ford Suport

28 Mar 2008, 13:58

Mi-au sosit documentele si cardul Ford Suport! =D>

Mi-am luat masina in octomrie 2007! =)) :-?? :((

Re: Serviciul Ford Suport

19 Apr 2008, 09:47

Cumparat ford pe data de 16 aprilie 2007, nici pana acum nu am primit acest card.

Re: Serviciul Ford Suport

24 Apr 2008, 08:18

eu postez doar ca sa ma dau mare :)
http://ford.ca/main/default.asp?Languag ... ceford.asp
toate aiastea is free of charge

Every new Ford of Canada car and light truck includes the assurance of an emergency no-cost Roadside Assistance Program during the 5 year/100,000 km (whichever occurs first) Powertrain coverage period.

Help is just a toll-free phone call away - 24 hours a day anywhere in Canada or the continental United States - should you ever need trip planning, towing assistance, fuel delivery, tire change, a jump-start, emergency travel reimbursement or even help when you're locked out of your vehicle.

For complete Roadside Assistance terms and conditions and limitations, please contact your Ford of Canada Dealer.

About Roadside Assistance

Ford of Canada's Roadside Assistance Club covers all Ford of Canada's cars, and light trucks. Service will be provided to the driver of the registered Ford vehicle.

Reimbursement
If your vehicle is stranded and requires towing, battery boosting, fuel (up to 10 litres), tire service or other road-services, simply call Ford of Canada Roadside Assistance Club toll-free within Canada or the continental United States at 1-800-665-2006 and assistance will be dispatched.

Re: Serviciul Ford Suport

24 Apr 2008, 10:00

Citat dintr-un comunicat emis de Romcar catre dealerii din tara:

Stimati parteneri,

Asa dupa cum ati fost informati si prin comunicatul de presa emis de Romcar in data de 22.04.2008, programul de asistenta rutiera si-a schimbat denumirea in Road Support, accentuand astfel disponibilitatea catre toti posesorii de autovehicule, indiferent de marcile detinute de acestia.
De asemenea am pus la dispozitia clientilor doua noi adrese: http://www.roadsupport.ro si http://www.road-support.ro, in timp ce http://www.fordsuport.ro va continua sa functioneze pentru o perioada de timp.

xxxxxxxx

http://www.ford.ro

Nu am accesat paginile dar daca aveti nelamuriri va recomand sa le vizitati.

Bafta,

Re: Serviciul Ford Suport

13 Mai 2008, 16:48

9 Mai 2007 - achizitionat Ford Focus de la BDT Vest
...dupa un an...
13 Mai 2008 ora 8 am - inca nu intrasem in posesia cardului Ford Suport
13 Mai 2008 ora 2:30 pm - mail la relatii.clienti@ford.ro
13 Mai 2008 ora 4:30 pm - primit telefon de la BDT - agentul de vanzari, foarte deranjat si cu o voce nervoasa - cardul e la ei - sa ma duc sa il ridic.

Asta e ceea ce se numeste promptitudine :)

Re: Serviciul Ford Suport

15 Mai 2008, 11:35

Daca facem abstractie de ultima cifra din an, ti-au livrat cardul in 4 zile, sau 2 ore de la cererea ta :))

trist, dar adevarat, foarte amabili dealerii acestia dupa ce ti-au luat banii.

Re: Serviciul Ford Suport

15 Mai 2008, 14:08

Ptr toti care au achizitionat masini Ford dupa 01.01.2006 ..au fost inscrisi automat in programul Ford Suport dupa seria de sasiu a masinii...

Asa ca nu este necesar sa aveti card-ul Ford Suport..la voi...doar sa salvati undeva in masini numerele de telefon de la Ford Suport...


Toate bune,
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